Venue Terms

Effective date: 22 July 2026  ·  Version: 1.0

These Venue Terms (the “Venue Terms” or “Agreement”) govern the relationship between you, as a business that lists and hosts events through getPlnz (the “Venue”, “you”), and the operator of getPlnz (“getPlnz”, “we”, “us”). They are a business-to-business agreement and are separate from the consumer Terms & Conditions that apply to guests. Please read them carefully.

By creating a venue account, by ticking the acceptance box at sign-up, or by listing or hosting any event through getPlnz, you confirm that you have read, understood and agree to be bound by these Venue Terms and by our Privacy Policy. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you are authorised to bind that entity.

1. Who we are

getPlnz is operated by Samuel Cecere, self-employed (secondary occupation), trading under the business name “Samu Studio”.

2. What getPlnz is (and is not)

getPlnz is an online intermediation service: an app and website that lets venues publish events, and lets guests discover and book a place at those events. In relation to each event:

• You, the Venue, are the organiser and provider of the event. You alone decide what the event is, where and when it takes place, the capacity and the Ticket Price, and you deliver it at your premises.
• getPlnz provides the platform and related services (listing, discovery, bookings, ticketing, check-in, payment routing and community features). getPlnz is not the organiser of your events, does not host them, and is not a party to the contract between you and a guest for their place at the event.
• Nothing in this Agreement creates an employment, agency, partnership or joint-venture relationship between you and getPlnz. You act as an independent business.

3. Eligibility and your venue account

• You must be a business or self-employed person, lawfully able to organise and host the events you list, and the person creating the account must be at least 18 and authorised to represent the Venue.
• You must provide accurate, complete and up-to-date information about your Venue (including identity, contact and, where required, business and tax details) and keep it current. This helps us and, where applicable, meet trader-transparency obligations for online platforms.
• You are responsible for all activity under your account and for keeping your login credentials secure. The same credentials give access to the venue website and the getPlnz app.

4. Review and approval

New venues are reviewed by getPlnz before their events can go public. We may approve, decline, or ask for more information at our reasonable discretion, for example to protect guests, comply with law, or keep the platform safe and relevant. Until your Venue is approved, you can prepare your account and drafts, but your events will not be published.

5. Your obligations as a Venue

You are responsible for your events and your business. In particular, you agree that:

• you will hold and comply with all licences, permits, registrations and insurance appropriate for your premises and events (for example serving of food or alcohol, music/SABAM, safety and fire regulations, capacity limits). We recommend you maintain adequate liability insurance;
• you will deliver each event substantially as described, on time, and in a safe, lawful and non-discriminatory manner;
• your listings will be accurate and not misleading, and will not include unlawful, infringing, hateful or unsafe content;
• as the seller of the place at the event, you are the trader towards the guest and are responsible for complying with applicable consumer-protection and other laws in that relationship, and for handling guest issues about the event itself;
• you are responsible for determining, charging, collecting and remitting any taxes (including VAT) due on your Ticket Prices and events;
• you will not attempt to take bookings or payments off-platform in order to avoid fees, and will not misuse the platform, other venues’ content, or guests’ personal data.

6. Fees, Ticket Price and payment

6.1 Subscription

Access to list and publish events is provided under a subscription plan. The plan, its price and its billing cycle are those shown to you at sign-up or on our pricing page, as updated from time to time under section 12. During our launch phase we may offer listing free of charge or on introductory terms; we will give you at least 15 days’ notice before any subscription charge first applies to your account, and you may terminate before it takes effect if you do not wish to continue.

6.2 Ticket Price

You set the Ticket Price for each event and receive 100% of the Ticket Price for confirmed, non-refunded bookings. getPlnz does not deduct a commission from your Ticket Price. Amounts may be reduced only by payment-processing charges of our payment provider where those apply to your account, and by refunds due to guests (see section 8).

6.3 Guest Service Fee

Separately, getPlnz charges the guest a Service Fee for use of the platform. That fee is added on top of your Ticket Price at checkout, is a matter between getPlnz and the guest, and does not form part of your revenue or reduce it.

6.4 Taxes

Each party is responsible for its own taxes: you for taxes on your Ticket Prices and events, and getPlnz for taxes on its subscription and Service Fee.

6.5 Changes to fees

We may change subscription prices or introduce new fees. We will give you at least 15 days’ notice (or a longer period where you need to make commercial or technical adaptations) before a change takes effect. If you do not agree, you may terminate the Agreement before the change applies. We will not apply fee changes retroactively.

7. Payments and payouts (Stripe)

Payments from guests and, once they apply, subscription charges are processed by Stripe. To receive payouts you must open and maintain a Stripe connected account and accept Stripe’s Connected Account Agreement. Payouts are made to your connected account according to Stripe’s processes and timing. getPlnz is not a bank or payment institution, does not control Stripe’s services, and only routes funds as described here. You are responsible for keeping your payout and tax details accurate.

8. Bookings, cancellations and refunds

• A guest who cancels more than 24 hours before an event receives a full refund of the total they paid (Ticket Price and Service Fee); the Ticket Price portion is returned from your funds. Within 24 hours, no refund is generally due.
• If you cancel an event, materially change it, or it does not take place, affected guests are entitled to a full refund of the total they paid, and the Ticket Price portion is refunded from your funds. You remain responsible for the consequences of cancelling or changing your events.
• You authorise getPlnz and Stripe to carry out these refunds and, where necessary, to reverse the corresponding transfer from your connected account.
• Chargebacks, disputes and negative balances relating to your events are your responsibility.

9. Content and intellectual property

You keep ownership of your Venue’s name, logo, images and event content (“Venue Content”). You grant getPlnz a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and promote your Venue Content within getPlnz and in reasonable marketing of the platform, for as long as you list with us and for a short period afterwards for cached or archived copies. You confirm you have the rights to grant this licence. All rights in the getPlnz platform, software and brand remain ours; nothing here transfers them to you.

10. Data protection

When a guest books your event, getPlnz shares the booking details you need to run it. In respect of that data, you and getPlnz each act as independent controllers: getPlnz for operating the platform, and you for managing and delivering your events. You agree to:

• comply with the GDPR and applicable data-protection law;
• use guests’ personal data only to run and administer the specific event they booked, and not for unrelated marketing without a lawful basis;
• keep that data secure and not retain it longer than necessary.

See our Privacy Policy for how getPlnz handles personal data.

11. How events are shown and ranked

How your events appear to guests (in discovery, search and listings) depends mainly on their relevance to the guest, including location and region, the date and time of the event, whether it is upcoming and has places available, and general quality and completeness of the listing. We may also highlight new or nearby events. We do not sell ranking positions; if we ever offer paid placement, it will be clearly identified.

12. Changes to these Venue Terms

We may change these Venue Terms. We will notify you of changes at least 15 days before they take effect (or a longer period where you need time to adapt), unless a change is required by law or needed to address an unforeseen security, legal or fraud risk. If you do not agree to a change, you may terminate the Agreement before it takes effect; continuing to use the platform after the change takes effect means you accept it. Changes are not retroactive.

13. Suspension, restriction and termination

13.1 By you

You may stop using getPlnz and close your venue account at any time. You remain responsible for events already booked at that time.

13.2 Restriction or suspension of individual events

We may restrict, unpublish or suspend one or more of your events (for example where a listing appears unlawful, unsafe, misleading, or in breach of these Venue Terms). Where we do, we will give you a statement of reasons at or before the time it takes effect, unless giving reasons would breach a legal obligation or harm the detection of illegal or abusive activity.

13.3 Termination of the whole service

If we decide to terminate the whole of your access to getPlnz, we will give you at least 30 days’ notice and a statement of reasons. This notice period does not apply where termination is required by law, or where you have repeatedly breached these Venue Terms, in which case we may terminate with immediate effect and a statement of reasons.

13.4 Effect of termination

On termination, your right to list new events ends. Bookings already made are dealt with fairly (delivered, or cancelled and refunded as appropriate). Sections that by their nature should survive (for example fees already due, liability, indemnity, data protection and governing law) continue to apply.

14. Warranties, liability and indemnity

You warrant that you have the right, authority, licences and ability to organise and host your events lawfully. You are solely responsible for your events and for what happens at them.

To the extent permitted by law, getPlnz provides the platform “as is” and “as available”, and is not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data. Nothing in this Agreement limits liability that cannot be limited under Belgian law (including for fraud, intent, or death or personal injury caused by negligence). Subject to that, getPlnz’s total liability to you in any 12-month period is limited to the total subscription fees you paid us in that period (or, where no subscription fee applied, to €250).

You will indemnify and hold getPlnz harmless against claims, damages, fines and reasonable costs arising from your events, your Venue Content, your breach of these Venue Terms or of law, or your relationship with guests, except to the extent caused by getPlnz.

15. Complaints and disputes

If you have a complaint about the platform or these Venue Terms, contact us at hello@getplnz.com and we will deal with it in good faith and within a reasonable time. getPlnz currently qualifies as a small enterprise and is therefore exempt from the obligation to operate a formal internal complaint-handling system or to designate mediators under Regulation (EU) 2019/1150; nevertheless, we are open to resolving disputes amicably, including through mediation where both parties agree.

16. General

• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Assignment. You may not assign this Agreement without our consent. We may assign it as part of a reorganisation or business transfer, provided your rights are not reduced.
• Severability & waiver. If a provision is invalid, the rest remains in force. Not enforcing a right is not a waiver of it.
• Entire agreement. These Venue Terms, together with any pricing plan and our Privacy Policy, are the entire agreement between us for your use of the platform as a Venue.
• Notices. We may notify you by email to your account address or through the platform.
• Language. These Venue Terms are provided in English. If we provide a translation, the English version prevails in case of conflict, except where mandatory law provides otherwise.

17. Governing law and jurisdiction

These Venue Terms are governed by Belgian law. The competent courts of Antwerp, Belgium have jurisdiction over any dispute, without prejudice to any mandatory rights you may have under the law of your place of establishment.

18. Contact

Samuel Cecere — “Samu Studio” (registered in Belgium, KBO 1035.896.256)
Vrijheidstraat 9, 2070 Burcht, Belgium
Email: hello@getplnz.com