Terms & Conditions

Effective date: 1 June 2026  ·  Last updated: 1 June 2026

These Terms and Conditions (the “Terms”) govern your access to and use of the getPlnz mobile application and related services (together, the “Service”). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Who we are

The Service is operated by Samuel Cecere, a self-employed individual (secondary occupation / zelfstandige in bijberoep) trading under the business name “Samu Studio”.

In these Terms, “getPlnz”, “we”, “us” and “our” refer to the operator named above. “You” and “your” refer to the user of the Service.

2. Definitions

• App — the getPlnz mobile application for iOS and Android.
• Service — the App, the getPlnz website and all related features.
• Account — the personal account you create to use the Service.
• Activity (or “plnz”) — a social activity offered through the Service that you can book and attend in person.
• Booking — your reservation of a place at an Activity.
• Content — any information you submit, upload or share through the Service.
• Connection — a mutual match between two users that allows them to chat one-to-one.

3. Acceptance of these Terms

By creating an Account, booking an Activity or otherwise using the Service, you confirm that you have read, understood and accepted these Terms and our Privacy Policy. These Terms form a binding agreement between you and getPlnz.

4. Eligibility

The Service is intended only for individuals aged 18 or older. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. The Service is currently available to users in Belgium. You may not use the Service if you have previously been suspended or removed from it.

5. Your account

To use most features you must create an Account. You agree to: provide accurate, current and complete information, including a date of birth that confirms you are at least 18; keep your information up to date; keep your login credentials confidential and not share your Account; be responsible for all activity under your Account; and notify us promptly at hello@getplnz.com of any unauthorised use. You may hold only one Account. We may refuse, suspend or remove an Account that contains false information or is used in breach of these Terms.

6. The Service and the Activities

getPlnz is a platform that lets you discover, book and attend social Activities, meet other participants, and connect and chat with people you have met.

The Activities are currently organised by getPlnz itself. getPlnz is the organiser of the Activities and your contractual counterparty for any Booking. If, in the future, Activities are offered by third-party organisers through the Service, we will update these Terms accordingly and inform you.

We may add, change, suspend or discontinue features of the Service, or individual Activities, at any time. We will not unreasonably affect Bookings you have already made (see Section 9).

7. Booking an Activity and formation of the contract

When you book an Activity, you make an offer to purchase a place at that Activity. The contract between you and getPlnz is formed when your payment has been successfully processed and your Booking is confirmed in the App. Each Activity has a limited number of places; a place is only secured once your Booking is confirmed. Some Activities have a minimum number of participants; if that minimum is not reached, the Activity may be cancelled (Section 9).

8. Prices and payment

8.1 Prices

The price of each Activity is shown in the App before you confirm your Booking. The displayed price is the total price you pay — stated in euro, inclusive of VAT, and with no separate service fees or surcharges. getPlnz sets the price of each Activity as its organiser; the price reflects the Activity as a whole.

8.2 Payment

Payments are processed by our payment provider, Stripe. You may pay by payment card and, where supported, through Apple Pay or Google Pay. Your full card details are processed directly and securely by Stripe; getPlnz does not receive or store your full card number. Your Booking is only confirmed once payment has been successfully completed. We reserve the right not to confirm a Booking if payment fails or if we reasonably suspect fraud.

9. Cancellations, changes and refunds

9.1 Right of withdrawal — statutory exception

Under Belgian consumer law (Book VI of the Code of Economic Law, implementing the EU Consumer Rights Directive), the standard 14-day right of withdrawal for distance contracts does not apply to contracts for services related to leisure activities where the contract provides for a specific date or period of performance. Because each Activity is scheduled for a specific date and time, your Booking falls under this exception, and the statutory 14-day right of withdrawal does not apply. Instead, getPlnz offers you the cancellation and refund policy below.

9.2 Cancellation by you

You may cancel your Booking through the App:

• More than 48 hours before the start time — you receive a full refund of the price paid;
• 48 hours or less before the start time — no refund is due, as the place can generally no longer be re-offered.

Refunds are made to the original payment method via Stripe.

9.3 Cancellation or changes by getPlnz

We may cancel an Activity, for example if the minimum number of participants is not reached, or for operational, safety or other legitimate reasons. If we cancel an Activity, every booked participant receives a full refund. If we significantly change the date, time or location of an Activity and the change is unacceptable to you, you may cancel that Booking for a full refund. Our liability in connection with a cancellation or change is limited to that refund, except where mandatory law provides otherwise.

9.4 No-show

If you do not attend an Activity you have booked without cancelling, no refund is due.

10. The Activities take place in real life — your responsibility and safety

Activities are physical events that take place in person, and you will meet and interact with other participants, including people you do not know. You acknowledge and agree that:

• you participate in Activities voluntarily and at your own risk;
• you are responsible for your own behaviour, belongings and safety before, during and after an Activity;
• you are responsible for assessing whether an Activity is suitable for you, including in terms of your health and physical condition;
• you must follow reasonable instructions and safety rules, and comply with the rules of any venue;
• you must treat other participants with respect and behave lawfully;
• getPlnz does not verify the identity or background of other participants beyond what is described in the Service, and is not responsible for the conduct of other participants, whether online or in person.

Please use common sense and look after your safety. Meet responsibly, tell someone you trust where you are going, and contact the local emergency services if you ever feel unsafe. Nothing in this Section excludes or limits our liability where it cannot be excluded under applicable law (Section 17).

11. Acceptable use and prohibited conduct

You agree to use the Service lawfully and respectfully. You must not:

• harass, bully, threaten, stalk or intimidate any other user;
• post or share content that is hateful, discriminatory, defamatory, obscene or otherwise offensive;
• use the Service for any illegal activity, or to promote one;
• send spam, chain messages or unsolicited promotional content;
• create a fake, impersonating or misleading profile, or provide false information;
• post or share sexually explicit or adult (“18+”) content;
• use the Service for commercial purposes, advertising, recruitment or solicitation without our prior written permission;
• behave in a dangerous, reckless or abusive way during an Activity or towards other participants;
• upload content you do not have the right to share, or that infringes the rights of others;
• attempt to access, disrupt or interfere with the Service, its security or infrastructure, or use bots or scrapers without our permission;
• circumvent any moderation, suspension or removal measure.

Breaching this Section may lead to removal of content, suspension or termination of your Account, and, where appropriate, referral to the competent authorities.

12. Your content

12.1 Ownership

You retain ownership of the Content you create and share through the Service.

12.2 Licence you grant to us

To allow us to operate the Service, you grant getPlnz a limited, non-exclusive, royalty-free, worldwide licence to host, store, reproduce and display your Content within the Service, solely to provide and operate the Service. This licence ends when your Content or Account is deleted, except that content shared in chats may remain visible to the other participants, and we may retain copies where required by law or for legal claims. We do not use your Content for advertising and do not sell it.

12.3 Your responsibility for your content

You are responsible for the Content you share, and you represent that you have all necessary rights to share it and that it does not infringe the rights of any third party or breach these Terms or applicable law.

13. Matching, connections and messaging

The Service includes social features: seeing people you met at past Activities, “liking”, “skipping” or marking someone as “rather not” (a private soft-block — the other user is never told), forming a mutual match (“Connection”), and chatting in activity group chats and one-to-one chats. You are solely responsible for your interactions and communications with other users. We are not a party to those interactions. You can report, block, or mark another user as “rather not” at any time through the App (Section 14).

14. Reporting, moderation, suspension and termination

14.1 Reporting, blocking and “rather not”

You can report content, a chat or another user, and you can block another user, directly in the App. Reports are reviewed by us and treated confidentially.

You can also add another user to your private “rather not” list. This is a soft-block: the other user is never notified, never sees that you added them, and the list is private to you. We use it only to filter who is suggested to you in the match flow and to warn you (privately) when one of them joins an activity you are in (or vice-versa). You can remove anyone from this list at any time in Settings.

14.2 Moderation

To keep the Service safe, we may review reported content and take appropriate action, including a warning, removing content, restricting features, suspending (“banning”) an Account, or terminating an Account.

14.3 Suspension and termination by us

We may suspend or terminate your Account, with or without prior notice, if you breach these Terms or applicable law, if your conduct harms or is likely to harm other users or third parties, or where necessary for security, safety or legal reasons. A suspended Account cannot book Activities or use the chat features.

14.4 Effect of termination

If your Account is terminated, your right to use the Service ends. Provisions that by their nature should survive termination (including Sections 8, 9, 12, 15, 17 and 20) remain in effect.

15. Intellectual property

The Service, including the App, the getPlnz name and logo, the design, text, graphics and software (but excluding user Content), is owned by getPlnz or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use the App for its intended purpose, in accordance with these Terms. You may not copy, modify, distribute, sell, reverse-engineer or create derivative works from the Service, except where permitted by mandatory law.

16. Disclaimers

The Service is provided “as is” and “as available”. While we work hard to provide a reliable and enjoyable Service, we do not guarantee that it will always be available, uninterrupted, error-free or secure, or that any particular Activity will take place exactly as described. We do not guarantee any particular outcome from using the Service, such as making connections. This Section does not affect your mandatory statutory rights as a consumer.

17. Liability

Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under Belgian law, including liability for death or personal injury caused by our negligence, for fraud, or for any breach of your mandatory rights as a consumer. Subject to the foregoing:

• we are liable only for direct damage resulting from our own intentional fault or gross negligence, or from a failure to perform an essential obligation under these Terms;
• we are not liable for indirect or consequential damage, including loss of profit, loss of opportunity, loss of data or non-material damage, to the extent permitted by law;
• we are not liable for the conduct of other users or third parties, whether online or during an Activity, nor for damage caused by circumstances beyond our reasonable control (force majeure);
• to the extent permitted by law, our total liability arising out of or in connection with a Booking is limited to the amount you paid for the Activity concerned.

18. Privacy

We process your personal data in accordance with our Privacy Policy, which explains what data we collect, why, and what rights you have.

19. App Store and Google Play — additional terms

• These Terms are concluded between you and getPlnz only, and not with Apple Inc. or Google LLC. Apple and Google are not responsible for the App or its content.
• Your use of the App must also comply with the applicable App Store or Google Play terms of service.
• Apple and Google have no obligation to provide any maintenance or support for the App. Questions or claims relating to the App should be directed to getPlnz at hello@getplnz.com.
• To the extent required by Apple, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. The same applies to Google to the extent required by Google.
• You confirm that you are not located in a country subject to a relevant embargo and are not on any relevant restricted-parties list.

20. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will notify you in advance by email and/or an in-app notice. The “Last updated” date above indicates the most recent version. If you do not agree with an updated version, you must stop using the Service and may delete your Account. Continued use after a change takes effect constitutes acceptance of the updated Terms.

21. Termination by you

You may stop using the Service at any time and can permanently delete your Account from the Settings screen in the App. Deletion is handled as described in our Privacy Policy, including the refund of any eligible open Bookings and the legally required retention of certain data.

22. Governing law and dispute resolution

22.1 Governing law

These Terms and any dispute arising out of or in connection with them are governed by Belgian law. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence.

22.2 Amicable resolution

If you have a complaint, please contact us first at hello@getplnz.com. We will do our best to resolve the matter quickly and fairly.

22.3 Consumer mediation

If we cannot resolve your complaint, you may, as a consumer, contact the Belgian Consumer Mediation Service:

Consumentenombudsdienst / Service de médiation pour le consommateur
Koning Albert II-laan 8 bus 1, 1000 Brussels, Belgium
Email: contact@consumentenombudsdienst.be
www.consumentenombudsdienst.be

22.4 Courts

Any dispute that cannot be resolved amicably will be submitted to the competent Belgian courts. If you are a consumer, the legally mandatory rules on jurisdiction apply — in particular, you can only be sued before, and may bring proceedings before, the courts of your place of residence or the place of performance, as provided by law.

23. Miscellaneous

• Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced by a valid one closest to its intended purpose.
• No waiver. If we do not enforce a provision, this does not waive our right to do so later.
• Assignment. You may not transfer your rights or obligations without our consent. We may transfer ours, for example as part of a business transfer, provided your rights are not reduced.
• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and getPlnz regarding the Service.
• Language. These Terms are provided in English. If we provide a translation, the English version prevails in case of conflict, except where mandatory law provides otherwise.

24. Contact

Samuel Cecere — “Samu Studio” (registered in Belgium, KBO 1035.896.256)
Email: hello@getplnz.com

Our full registered address is available on request and via the Belgian Crossroads Bank for Enterprises (KBO/BCE) public register using the enterprise number above.